Date of last update: 12/12/2022
This privacy policy gives you an overview of the processing of your data on the www.ralscar.com website published by RALS CAR. It applies to all the company’s websites and other services and services offered by RALS CAR.
Contact details of the head of the organization: RALS CAR, Tel: 06 91 69 54 36
Email : contact@ralscar.com
Activities of the organization involving the processing of personal data
RALS CAR is a passenger transport company by taxi (4932Z) operating in Lyon and the Auvergne Rhône-Alpes region.
What data is processed?
RALS CAR offers you various services that you can use in different ways. Depending on whether you contact us online, by telephone, in person or in any other way and depending on the services you use, various data from different sources are communicated. Almost all of the data we process is data that you provide to us when you use our services or when you contact us:
Marital status, surname, first name, company, place of departure and destination, billing address, telephone number, e-mail address, train or flight number.
When making your reservation, if you opt for online payment, it is made via the fully secure Stripe payment platform. RALS CAR has no access to your bank details.
We also receive technical data relating to your navigation terminal and access data that we enter automatically when you interact with our services: IP address, logs, connection identifiers.
This may, for example, be information about the device you are using. We collect other data anonymously through our data analytics (Google Analytics). Where applicable, we also receive data about you from third parties, for example credit bureaus and payment service providers.
Are sensitive data processed?
The collection of certain data, particularly sensitive, is strictly governed by the GDPR and requires particular vigilance. These are data revealing the alleged racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership of individuals, genetic and biometric data, data concerning health, sex life or sexual orientation of persons, data relating to criminal convictions or offenses, as well as the unique national identification number (NIR or social security number).
RALS CAR does not process any of its information.
What is my data used for?
RALS CAR processes your data in compliance with all applicable data protection laws. In this respect, we of course observe the principles of data protection law applicable to the processing of personal data. Thus, in principle, we process your data only for the purposes stated in this privacy policy or when entering your data. This primarily concerns the processing of your request, the personalization of your journey, the development and security of our services. In addition, we use your data within the limits of the strict rules of French and European law relating to data protection.
Website Information
We use your data to provide the RALS CAR site and provide an ever more efficient user experience. In addition to the terminal data and the access data generated each time you use these services, the type of data processed, as well as the purposes of the data processing, depend on how you use the functions and services available through our services. Furthermore, we use the data generated during the use of our services to determine how our online offer is used.
Newsletter
We offer various newsletter services. When you subscribe to a newsletter service, or appear in our customer file, you receive information about our services and products. You can decide at any time to no longer receive our newsletters.
How is my data used for advertising purposes?
RALS CAR does not communicate your personal data to external service providers for advertising purposes.
To whom are my data transmitted?
RALS CAR only transmits your data to services and service providers allowing the proper processing of your request. In the event that your information should be transmitted outside our networks, you will be informed beforehand.
What are my data protection rights?
Under the law and under the conditions it defines, you have the following rights in terms of data protection: right of access (article 15 GDPR), right of deletion (article 17 GDPR), right of rectification (article 16 GDPR), right to restriction of data processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to object to a data protection supervisory authority (Article 77 GDPR) , right of withdrawal of consent (Article 7, paragraph 3 GDPR), as well as right of withdrawal of certain data processing measures (Article 21 GDPR). You will find the necessary contact details for your requests on “Contacts”.
Are data transferred outside the European Union?
RALS CAR does not transmit any data outside the European Union.
When is my data deleted?
Your personal data will remain stored for as long as necessary for the purposes of this privacy policy, in particular for the performance of our contractual and legal obligations. You can access your personal information at any time and request its deletion by contacting us at contact@ralscar.com
How is my data protected?
We transmit your personal data by encrypting it. This applies to your order and your customer login. For this purpose, we use the SSL (Secure Socket Layer) encryption system. In addition, we secure our websites and other systems using technical and organizational measures against the loss, destruction, access, modification or dissemination of your data by unauthorized persons.
Information about cookies
In application of the Data Protection Act, tracers (cookies or others) are clearly set out by a banner displayed on your first visit to our sites. No other cookies or tracers can therefore be placed or read on your device without you having been clearly informed and given your consent. In accordance with the law, your cookies are kept for a maximum period of 13 months. Find all the information on this subject on https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi or on our Cookie Policy page.
Changes to this Privacy Policy and Contacts
As part of the development of our websites and apps, as well as as part of the implementation of new technologies to improve our service to you, changes to this privacy policy may be necessary. Therefore, we recommend that you review this Privacy Policy from time to time.
For any questions relating to data protection in the RALS CAR group, you can contact our data protection officer at any time. Just contact him at contact@ralscar.com